Our "Managed Operations - Consulting" Business Unit is the newest team to be added onto the Accellence organization. We are one of the fewest IT companies in Thailand who are currently offering this "Managed Service Integrator" service on an international scale. A successful IT Operations need to consider these four pillars: People, Process, Technology and Partner. At "Managed Operations - Consulting",
we are the service integrator gluing all those components together. We are the team who are actually living and breathing the internationally recognized standards - "ITIL V3". We recognize that once the IT operation of a company is outsourced to several vendors, the company is very much reliant on the Supplier to provide the Technology and People to customers. But how do you know that those vendors are providing services according to the promises they have made in the beginning of the outsourcing relationship? We are the people who ensure that the vendors do what they say. We are the players who are in charge of the overall IT operational process ensuring that:

• All business critical incidents are coordinated amongst the vendors and resolved within an agreed service level agreement (SLA).
• All IT operational problems are clearly defined and understood by all stakeholders, resulting in improvement actions to minimize the future occurrence of those business critical incidents
• All business requirements, which have translated into IT changes, are managed in a risk-controlled manner.
• All vendors are executing the IT services to an agreed SLA

We are very proud of this service offering. Currently, we are managing this service for a global multi-million dollars manufacturing company. On top of that, the service providers who we are managing are the best of breed global IT companies. Through this opportunity, we have acquired several best practices and knowledge from these global vendors. We are ready to deliver outstanding values for your IT Operations. On top of the actual execution of the "Managed Service Integrator" process, we have the capability to advise and work with you to deliver IT Operational Excellence within your organization.

But you may ask yourselves how Accellence differentiate itself from the rest of the Managed Operational competition? Here are a few of our key benefits:

• Our proven track record for managing world-renowned IT service providers for a number of years.
• Our ability to manage business critical incidents within a pressured environment.
• Our flexible "partnership attitude". We are willing to grow with you. We don't stop where your contracts end. If we spot a good operational idea, we work with you to realize your goals.
• Our experienced workforces are both multi-cultural and have had several years experience in operational roles before joining this team.
• Our people are ITIL V3 certified.
• Our value in "Knowledge Sharing". Do you face the problem that your organization loses knowledge when key people leave? Or after you have outsourced your IT Operations to external organization for period of time to suddenly realize that you have little idea about your own system and that you depend too much on your supplier? You don't like them but you cannot leave them. We believe that knowledge should be captured and shared openly with the client to ensure for business continuity. We will work with you to develop knowledge sharing documents and handbooks and ensure that your customized process and knowledge and captures, documented and communicated within your organization.

Are you ready to raise the bar in your IT Operations? We cannot wait to hear from you.